Cancellation & Refund Policy

Effective Date: July, 2026

At CreatorSutra, every project is handled with dedicated planning, creativity, and professional effort. As most of our services are customized to meet individual client requirements, cancellation and refund requests are evaluated fairly based on the progress of the project.

By purchasing any service from CreatorSutra, you acknowledge and agree to the terms outlined in this policy.

1. Project Cancellation

Clients may request cancellation before or during a project by contacting our support team.

To help us process your request quickly, please include:

  • Full Name
  • Registered Email Address
  • Contact Number
  • Order or Invoice Number (if available)
  • Service Purchased
  • Reason for Cancellation

Support Email: support@creatorsutra.in

Submitting a cancellation request does not automatically guarantee approval. Each request is reviewed individually.

2. Refund Eligibility

Before Project Initiation

If payment has been received but work has not yet started, CreatorSutra may approve a refund after deducting applicable transaction fees, payment gateway charges, or administrative costs.

After Project Commencement

Once research, planning, designing, development, consultation, or any project-related activity has begun, refunds become limited because resources have already been allocated.

Where applicable, any partial refund will be calculated after considering:

  • Time invested by our team
  • Work completed
  • Design and development efforts
  • Consultation provided
  • Third-party expenses already incurred

Advance payments are generally treated as a commitment toward project initiation and resource allocation and are therefore usually non-refundable once work has started.

After Delivery

Refunds cannot be claimed once:

  • The project has been delivered.
  • Final files or website access has been provided.
  • The client has approved the completed work.
  • The agreed service has been successfully fulfilled.

3. Services Not Eligible for Refund

Unless required by applicable law, refunds are generally not available for:

  • Domain name registration or renewal
  • Web hosting services
  • SSL certificates
  • Premium templates, plugins, software, or licenses
  • Third-party subscriptions
  • Paid advertising campaigns
  • Digital products delivered instantly
  • Consultation or strategy sessions already completed
  • Any customized digital solution developed specifically for the client

4. Client Responsibilities

To avoid unnecessary delays or disputes, clients are responsible for providing accurate project information, timely approvals, required content, login credentials (where applicable), and prompt communication during the project lifecycle.

Project delays caused by missing information from the client do not automatically qualify for cancellation or refund.

5. Refund Processing

If a refund is approved, it will be processed using the original payment method whenever possible.

Depending on your payment provider or banking institution, refunds generally take 7–10 business days to appear in your account.

6. Policy Updates

CreatorSutra reserves the right to revise, modify, or update this Cancellation & Refund Policy at any time to reflect changes in business practices, legal requirements, or service offerings. The latest version published on this page will always remain effective.

7. Contact Information

For any questions regarding cancellations, refunds, billing, or service-related concerns, please contact our support team.

CreatorSutra

Website: https://creatorsutra.in

Email: support@creatorsutra.in

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